Privacy Policy

A legal disclaimer

TRU Chiropractic & Wellness

Notice of Privacy Practices

Effective Date: August 6, 2026

THIS NOTICE DESCRIBES HOW YOUR MEDICAL INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

At TRU Chiropractic & Wellness, we understand that your health information is personal and confidential. We are committed to protecting the privacy of your Protected Health Information ("PHI") in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), applicable California privacy laws, and other federal regulations.

This Notice explains:

How we may use and disclose your health information
Your rights regarding your medical information
Our responsibilities to protect your privacy
How to contact us with questions or concerns

Our Commitment to Your Privacy

We are required by law to:

Maintain the privacy and security of your Protected Health Information (PHI).
Provide you with this Notice explaining our legal duties and privacy practices.
Notify you promptly if a breach occurs that may compromise the privacy or security of your information.
Follow the terms of this Notice currently in effect.

Protected Health Information includes information that identifies you and relates to your past, present, or future physical or mental health, the healthcare services you receive, or payment for those services.

How We May Use and Disclose Your Health Information

1. Treatment

We may use and disclose your health information to provide, coordinate, or manage your healthcare.

Examples include:

Chiropractic examinations
Chiropractic adjustments
Physical rehabilitation
Therapeutic exercise
TECAR therapy
Red Light Therapy
Localized Cryotherapy
Contrast Therapy
Compression Therapy
Wellness services
Referrals for imaging (X-ray, MRI, CT)
Communication with your primary care physician or another healthcare provider involved in your care

2. Payment

We may use your information to obtain payment or provide documentation related to services rendered.

Examples include:

Providing receipts
HSA/FSA documentation
Superbills
Personal Injury documentation
Workers' Compensation claims
Legal documentation
Payment processing

As a primarily cash-based practice, we do not routinely bill health insurance; however, we may provide documentation necessary for reimbursement or legal matters when requested.

3. Healthcare Operations

We may use your information to improve the quality and efficiency of our practice.

Examples include:

Staff training
Quality improvement
Internal audits
Licensing and accreditation
Risk management
Appointment scheduling
Business management

Appointment Reminders and Communications

Unless you request otherwise, we may contact you by:

Telephone
Text message (SMS)
Email
Voicemail

These communications may include:

Appointment reminders
Follow-up care
Wellness recommendations
Missed appointment notifications
Educational information related to your care

We will use reasonable safeguards to protect your privacy when communicating with you.

Uses and Disclosures Permitted by Law

Federal and California law permit or require us to disclose information in certain situations, including:

Public health reporting
Reporting abuse or neglect when required by law
Health oversight activities
Judicial or administrative proceedings
Court orders
Law enforcement requests
Workers' Compensation claims
Organ and tissue donation
Coroners or medical examiners
Military or national security activities
Preventing a serious threat to health or safety

We will disclose only the minimum necessary information required by law whenever applicable.

Uses Requiring Your Written Authorization

We will obtain your written authorization before:

Using your information for most marketing purposes
Selling your Protected Health Information
Disclosing psychotherapy notes (if applicable)
Any other disclosure not otherwise permitted by HIPAA

You may revoke your authorization at any time in writing, except to the extent we have already relied upon it.

Photography, Video, Testimonials, and Social Media

Your privacy is important to us.

TRU Chiropractic & Wellness will never use your:

Photograph
Video
Testimonial
Name
Likeness

for advertising, social media, our website, or promotional materials without your separate written authorization.

You may decline or withdraw your authorization at any time.

Your Rights

You have the following rights regarding your health information.

Right to Inspect and Receive Copies

You may inspect and obtain a copy of your medical records, subject to applicable legal exceptions.

Reasonable copying fees may apply.

Right to Request Corrections

If you believe information in your record is incorrect or incomplete, you may request an amendment.

We may deny certain requests if permitted by law, but we will explain the reason in writing.

Right to Request Restrictions

You may request restrictions on how your information is used or disclosed.

Although we are not required to agree to every request, we will comply when legally required.

Right to Confidential Communications

You may request that we contact you:

At a different phone number
At a different mailing address
Through another reasonable method

We will accommodate reasonable requests.

Right to Receive an Accounting of Disclosures

You may request a list of certain disclosures we have made of your health information, as permitted by HIPAA.

Right to Receive a Paper Copy

You may request a paper copy of this Notice at any time, even if you have agreed to receive it electronically.

Right to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint without fear of retaliation.

You may contact our Privacy Officer or file a complaint directly with the U.S. Department of Health and Human Services.

Electronic Communications

Our website may provide forms for appointment requests, contact inquiries, or other communications.

While we use reasonable safeguards, electronic communications carry inherent security risks.

Please do not send highly sensitive medical information through unsecured email or website forms.

Website Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience, understand website traffic, and improve our services.

These technologies do not replace the privacy protections applied to your medical records.

Minors

Parents or legal guardians generally have rights regarding the Protected Health Information of their minor children as permitted by applicable law.

Certain exceptions may apply under California or federal law.

Our Responsibilities

TRU Chiropractic & Wellness is required to:

Protect your Protected Health Information.
Use appropriate administrative, technical, and physical safeguards.
Provide you with this Notice.
Comply with federal and California privacy laws.
Notify affected individuals following a reportable breach when required by law.

Changes to This Notice

We reserve the right to revise this Notice at any time.

Any revised Notice will apply to all Protected Health Information maintained by our practice.

The current version will always be available in our office and on our website.

Contact Information

Privacy Officer

Dr. Nicholas Tauaese, DC

TRU Chiropractic & Wellness

10602 Trademark Parkway, Suite 508

Rancho Cucamonga, CA 91730

Phone: (909) 450-5126

Website: www.truchiropracticwellness.com

Filing a Complaint

If you believe your privacy rights have been violated, you may contact our Privacy Officer listed above.

You may also file a complaint with:

U.S. Department of Health and Human Services

Office for Civil Rights

https://www.hhs.gov/ocr/privacy/hipaa/complaints/

You will not be retaliated against for filing a complaint.